How long will it take to deliver my parcel?
All orders will be dispatched from our warehouse within three to five business days. Please be advised that during peak/sale periods your order may not be dispatched for 7-10 business days. For shipping transit times post-dispatch, see below:
Australian Standard Shipping: 3 to 5 days
How much is shipping?
Australia:
Orders over $100 (including sale items)
- Free shipping within Australia.
Orders under $100:
- Standard shipping: 3 to 5 days - $10.95
What if I am not home when my parcel is delivered?
If your parcel cannot be delivered for some reason, or there is not a safe space to leave the item under the Australia Post terms of service of delivery an Australia Post calling card will be left for you to collect at your local post office.
Please note we cannot deliver to PO Boxes. Should your item not arrive within the estimated delivery time please contact our customer service team:
Email: info@mydailydiscounts.com.au or via facebook messenger
(Monday – Friday, 9.00am – 5.00pm AEST)
What payment methods are available?
My Daily Discounts.com.au accepts credit cards (Visa, MasterCard) and PayPal or After Pay payment for all online purchases.
What if I enter my address incorrectly?
If you enter an incorrect address during checkout on My Daily Discounts website is not liable for any delay or if the item does not arrive to you. Where an incorrect address is entered parcels are usually returned to sender. We will make every effort upon the parcel being returned to us to re-label and re-dispatch however we cannot be accountable for any delays which are incurred during the transit/delivery period. Please note there will be an added delivery charge to resend your item(s) to the correct address.
Will I be charged customs and import charges?
Please note customs or import duties are charged once the parcel reaches its destination (delivery) country. These charges must be paid by the recipient of the parcel. As customs policies and import duties vary widely from country to country and we have no control over these charges, we cannot confirm what the cost would be. We recommend that you contact your local customs office for current charges before you order to avoid any unforeseen charges.
When will I receive a confirmation that my online order has been processed?
We recommend that you write down your order number once you have placed your order. If you have not received an online order confirmation by email, please contact customer service with your order reference number available. The reason for this may be because you have incorrectly entered your email address.
Email: info@mydailydiscounts.com.au or via Facebook Messenger
(Monday – Friday, 9.00am – 5.00pm AEST)
Can I return my purchase for an exchange/refund?
My Daily Discounts.com.au will not exchange or refund sale items. As such all items on the My Daily Discount.com.au website are on sale and exchange or refund will only be offered in accordance with the https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
How Should I Care For My Jewellery?
Care for your jewellery as you would any fine jewellery. Wipe with a soft dry cloth after each wear. Please do not use any chemical jewellery cleaner. Remember that perfume, hairspray, chlorine and saltwater will discolour pearls and enamel as well as tarnish the metal. Always put your jewellery on after your makeup, perfume and hairspray
What If My Product Is Faulty?
All products fall under the Australian Consumer laws please visit https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund to know your rights.
Contact us info@mydailydiscounts.com.au should your items need repair or be faulty.
What Would Be Considered As Personal Wear And Tear?
Anything which is caused by general use of the product over time.